Shipping
All products purchased at the Coração Bobo online shop will be shipped according to the carrier selected at checkout. In order to guarantee a good quality service, all contracted shipments include insurance in case of loss and are associated to a tracking code through which you can check the order's route. As soon as your order is shipped, we send the tracking code to the email address with which you placed the order. If not found, please confirm if the email is not in the SPAM box.
Tracking orders
You can insert the order tracking number and check the status of the order in the service provided by the company: tracking CTT Postal Service - Registered Mail / tracking FEDEX / tracking DHL.
For orders shipped via Postal Service - Registered Mail, tracking may also be available through the postal service of your country, using the same code.
Shipping time
The shipping time is the period indicated by the partner carrier for delivering orders to the main destinations. It does not include the customs clearance time. In the eventual case of delay, Coração Bobo is not responsible, as it is a service provided by an external company.
Shipping costs
Shipping costs are always communicated to the customer before completing the purchase process. The easiest way to check the exact cost and estimated delivery time is to simulate a purchase at checkout.
If you choose Postal Service – Registered Mail, shipping is free on orders over 100€ for Portugal and worldwide (except the USA). For other shipping methods, costs are the customer’s responsibility and will be automatically added to the total amount at checkout.
Incorrect addresses and unclaimed orders
If the customer provides an incomplete or incorrect shipping address, or fails to collect the order within the time limit set by the carrier, the cost of any redelivery will be at the customer’s expense. If the customer chooses to terminate the contract in such cases, Coração Bobo Shop reserves the right to withhold the refund until the goods have been received back.
Postal Service - registered mail
For orders shipped to the United States via International Registered Mail, please note that tracking on the USPS website may be limited. This means not all delivery steps will be available for online tracking. Therefore, we recommend:
- Regularly checking your mailbox, as the postal service may leave a delivery notice if no one is available to receive the package;
- If you do not find the package or a delivery notice, we suggest visiting your local post office or USPS branch to inquire further. Often, the package is available for collection there.
International deliveries - customs policy
For orders outside the European Union, we recommend consulting the customs policy of the delivery country. The possible retention of the order will depend exclusively on the customs services. In that case, customs fees will be in charge of the customer. However, we will support you in all activities, just contact us by e-mail: shop@coracaobobo.com.