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Privacy policy

General Information

Coração Bobo respects the privacy of all users and is committed to protecting the personal data of its customers and visitors to the online store coracaobobo.com.

This Privacy Policy explains how we collect, use, and protect your personal information in accordance with the General Data Protection Regulation (EU) 2016/679 (GDPR) and applicable Portuguese law.

By using this website or purchasing our products, you consent to the processing of your data in accordance with this Privacy Policy.

Data Controller

The entity responsible for processing your personal data is Coração Bobo, represented by Rafaela Guerreiro Piçarra da Cunha Monteiro, tax ID (NIF): 252112423, email: shop@coracaobobo.com, website: https://coracaobobo.com

Data Collected

Coração Bobo collects and processes the following types of data:

  • Identification data: name, address, date of birth (if provided).

  • Contact details: email address and telephone number;

  • Payment Information: details necessary for processing payments (through secure third-party providers such as Stripe, PayPal, or Shopify Payments);

  • Order and delivery data: shipping address, billing address, and order history;

  • Technical information: IP address, browser type, operating system, and browsing activity on the website (for analytics and security purposes).

We only collect data necessary for providing our services efficiently and securely.

Purpose of Data Processing

Your data are collected and processed for the following purposes:

  • Processing and managing orders placed on the online store;

  • Delivering products and managing shipping;

  • Managing customer accounts and communications;

  • Sending updates related to orders, returns, or exchanges;

  • Providing customer support;

  • Complying with legal and tax obligations;

  • Sending newsletters or promotional offers (only if you have explicitly consented).

You may withdraw consent for marketing communications at any time by clicking “Unsubscribe” in any email or by contacting us directly.

Legal Basis for Processing

Coração Bobo processes personal data based on the following legal grounds:

  • Performance of a contract (for order processing and delivery);

  • Legal obligation (for tax and accounting purposes);

  • Consent (for marketing and communications);

  • Legitimate interest (to improve user experience and website security).

Data Retention

Personal data are retained only for the period necessary to fulfill the purposes for which they were collected, or as required by law.

  • For order and billing information: up to 10 years, as required by tax law;

  • For marketing communications: until the user withdraws consent;

  • For inactive accounts: deleted after a reasonable period of inactivity.

Data Sharing and Third Parties

Coração Bobo does not sell or rent your personal data to third parties.
However, your data may be shared with trusted service providers strictly for operational purposes, such as:

  • Payment processors (Shopify Payments, PayPal, Klarna);

  • Shipping and logistics partners (for delivery of orders);

  • IT and analytics services (such as Shopify, Google Analytics, Meta Pixel);

  • Accounting and legal services, when necessary to comply with legal obligations.

All third parties are bound by confidentiality and data protection agreements in compliance with GDPR.

Security of Personal Data

Coração Bobo takes appropriate technical and organizational measures to ensure your data are protected against loss, alteration, unauthorized access, or misuse.
Data are stored on secure servers, and all payment transactions are encrypted using SSL technology.

Your Rights

Under applicable data protection laws, you have the right to:

  • Access your personal data;

  • Request correction or deletion of your data;

  • Restrict or object to data processing;

  • Request data portability;

  • Withdraw consent for marketing or other optional uses.

To exercise your rights, please contact us at: shop@coracaobobo.com. We will respond within the legal timeframe of 30 days.

If you believe your rights have been violated, you have the right to lodge a complaint with the Portuguese Data Protection Authority (CNPD) – www.cnpd.pt

Cookies

Our website uses cookies to enhance user experience, analyze traffic, and improve functionality. You can manage or disable cookies in your browser settings at any time.

More information is available in our Cookie Policy.

Changes to this Privacy Policy

Coração Bobo reserves the right to modify this Privacy Policy at any time.
All changes will be published on this page, and the “last updated” date will be revised accordingly. Continued use of the website after updates implies acceptance of the revised terms.