First, please check to make sure you have received all of the packages for the item. Some articles are sold in several boxes. You will find the number of packages required on the product label. If you are missing a package, simply visit the Returns and Exchanges desk at your local store with your receipt and product information. If you are missing items inside the package, please visit the Returns and Exchanges desk with your receipt and assembly instructions that will show the missing piece. For missing parts of appliances, please provide the serial number of the item.