We have done a list of the most frequently asked questions in order to ensure that your experience is as simple and clear as possible. If you can't find the answer you are looking for, feel free to send an email to our customer support team: email@example.com. We are always available to help.
Our fabric is a micro-perforated mesh made of a special polyester and lycra fiber. The combination of both increases the passage of sun rays in relation to conventional swimwear, minimizing the usual tan lines. It is, therefore, a selective filter of UV rays which allows a more uniform tan, in a healthy way, presenting a constant Solar Protection Factor (SPF) 10.
Yes, our fabric has been scientifically developed and has undergone laboratory tests which prove their effectiveness.
Our fabric allows sun rays to pass through about 5x more than conventional swimwear: it has a constant Solar Protection Factor (SPF) 10 while common lycra has a SPF 50. Therefore, it clearly minimizes tan lines and can even cancel them. The results achieved depend, however, on the type of skin and its own way of reacting to sun exposure as well as the compliance of the instructions on the CONCEPT page.
To achieve the best results, we recommend following the instructions on the CONCEPT page. We noticed it is extremely important not to get sunburns and to often put sunscreen on the skin that is directly exposed to the sun. The more you equalize the level of sun protection on your entire skin, the better the results.
If you want to increase the level of sun protection on the skin under the fabric, yes. However, we remind you that, to minimize tan lines, the level of sun protection on your entire skin should be the same. We recommended you to reinforce the sun protection of the skin that is directly exposed to the sun.
Elastics and seams are elements that avoid the passage of sun rays and, because of that, we recommend to currently change the position of the stripes during sunbathing. On the other hand, since the chest area is, as a rule, where the incidence of sunlight is greatest, showing more traces of redness after sun exposure, we advise you to rest the skin and only after analyze the results achieved. You will find that the tan lines are not so strong as usual.
No, our textile patterns go through a long design process in order to cancel the apparent transparency of the fabric. That's way we do not have single color products.
No, the textile pattern design process involved tests on water.
When choosing the size we recommend consulting our SIZE GUIDE page, as well as any notes that may be in the product details. If you still have questions, do not hesitate to contact our customer support team: firstname.lastname@example.org. We will be very happy to help.
When finishing the order, enter the discount code in the "VOUCHERS" field and click "OK". The discount amount will be subtracted from your shopping cart right away.
No, we do not require our customers to register on our online store to place an order. To do so, simply fill in the fields in the "INSTANT CHECKOUT" section when finalizing the order. We note, however, that there are benefits when creating an user account: shipping and billing addresses will be automatically filled next time you place an order, saving time, and you can track the status of your orders.
We work daily to respect delivery times, however, sometimes orders can be delayed due to external factors. We appreciate your understanding. For more information, please contact our customer support team: email@example.com.
As soon as your order is shipped, we send an email with the tracking code to the email address with which you placed the order (if not found, confirm that the email is not in the SPAM box). You can insert the order tracking code and check the status of the order in the service provided by the company CTT: https://www.ctt.pt/feapl_2. In case of doubt, you can contact CTT's customer cupport service at 707 26 26 26 or fill out the contact request form at: http://www.ctt.pt/home/index.html.
Yes, we accept exchanges and returns within 14 days after receiving the order. To find out how to proceed, read our instructions on the TERMS & CONDITIONS page.
Yes, we ship worldwide via the CTT company. The service is registered and it is possible to check the status of your order by entering the tracking code on the page: https://www.ctt.pt/feapl_2.
No, we do not cover import duties, as they vary widely from country to country. For more information, we recommend that you consult the customs policy of the delivery country.
The available payment methods in our online store are: Paypal, Visa, Mastercard, Maestro, Multibanco Reference, Payshop, Boleto Bancário and Bank Transfer. For more information, see our PAYMENT AND SHIPPING page.
Yes, the payment process is done in total security through the website of our payment partners (Paypal, Hipay and Lusopay) or by bank transfer. We also ensure that we do not share your personal information with third parties.
No, we do not have single color products. The textile patterns are subject to a detailed study in order to guarantee the greatest effectiveness and to cancel the apparent transparency of the fabric.
The physical stores that are authorized to sell our products are listed on the RESELLERS page.